Benchmark Improvement Process

Benchmark Improvement Process

FY 04
Executive Summary
for
US Army MWR Region Chiefs

April 2005






US Army Community & Family Support Center
Business Programs Directorate
CFSC-BP
4700 King Street
Alexandria, Virginia
22302-4404







Executive Summary
Benchmark Improvement Process



This is an Executive Summary to complement the annual “Benchmark Report – An
Indication of Key Performance – FY 04”. Together, these reports have the
potential of providing a high level of assistance to the Regions, Installation
Commanders, and activity managers, by detailing where each facility/operation
falls financially in comparison to their brethren operations.

According to Robert Camp, Ph.D., the originator of the benchmarking process, two
of the five key benchmark areas (his Number 4 and 5) are to “analyze the gap
between what you do and what the sum of the practices would say you should look
like” and “revise your internal performance measurements and goals”. Neither of
these was effectively being accomplished in our Annual Reports.

For the key indicators presented, this report shows what would have happened had
the benchmarks been met, the specific targets for each area, and the potential
increase in NIBD that would have occurred had the benchmarks been met (or
implemented as a goal). This goes a long way toward meeting the two key areas of
Dr. Camp’s process that were not fully implemented. Regions, Commanders, and ...