Benchmark Improvement Process

Benchmark Improvement Process

FY 03
Executive Summary
for
US Army MWR Region Chiefs

March 2004






US Army Community & Family Support Center
Business Programs Directorate
CFSC-BP
4700 King Street
Alexandria, Virginia
22302-4404





TABLE OF CONTENTS





Benchmark Improvement Process Methodology – Sample… 1


Summary Results of Benchmark Improvement Process… 3


Golf ………………………………….…………...….…… 4


Bowling …………………………………………………… 7


Food & Beverage…………………………………………. 12

Snack Bars……………………………………………… 14

Dining Rooms…………………………………………... 21

Regular Bar……………………………………………… 25

Catered Food……………………………………………. 27




Benchmark Improvement Process Methodology
- Sample -

We added three columns to the data that is contained in the basic Annual Benchmark Report. The added
columns are to the right of “Ranking” on the facing page. These columns effect the implementation of
th th thDr. Camp’s 4 and 5 Key Benchmarks at the Installation level and the 5 at the Region/Army level as
well. Please note that the sample information is to illustrate the methodology used and is based on current
year data.

thCamp’s 4 Area is to “analyze the gap between what you do and what the sum of the practice
would say you should look like.” Though these numbers are divinable in the current annual
benchmark report, it involves the stubby pencil approach. The column “Difference Bench to ...