Audit of Departmental Library Services (October 2004)

AUDIT OFDEPARTMENTAL LIBRARY SERVICES(Including the Headquarters Library (SXKL) and Mission Libraries)OCTOBER 2004Foreign Affairs CanadaInternational Trade CanadaOffice of the Inspector GeneralAudit Division (SIV)TABLE OF CONTENTSE X E C U T IV E S U MMA R Y ............................................... 1A U D IT OB J E C T IV E ................................................... 3SCOPE AND APPROACH .............................................. 3L IB R A R Y S E R V IC E S A T H E A D QU A R T E R S................................ 51.1 Background ................................................. 51.2 Mandate, Management Framework and Practices ................... 71 .3 S e rv ic e D e liv e ry F ra me w o rk .................................... 91.4 Controls to Safeguard Assets .................................. 101 .5 In fo rma tio n fo r D e c is io n -Ma k in g 1 21.6 A Functional Mandate for Research and Reference ................. 14L IB R A R Y S E R V IC E S A T MIS S ION S ..................................... 1 72 .1 Ov e rv ie w.................................................. 1 72 .2 Mis s io n A u d it S u mma rie s 1 82 .3 C o n c lu s io n s fro m Mis s io n L ib ra ry A u d its ......................... 2 22.4 Support for Mission Internal Clients and Mission Library Staff ......... 24Appendix A ......................................................... 27Review of the Library – Canadian Embassy, ...