Agent Assignment for Process Management [Elektronische Ressource] : Resource Management Support for Skill Intensive Applications of Workflow Technology ; Technical and Methodological Issues / Muhammad Ramzan Talib. Betreuer: Stefan Jablonski

Agent Assignment for Process Management: Resource Management Support for Skill Intensive Applications of Workflow Technology Thechnical and Methodological Issues Von der Universität Bayreuth zur Erlangung des Grades eines Doctors der Naturwissenschaften (Dr. rer. nat.) Genehmigte Abhandlung von M. Ramzan Talib 1. Gutachter: Prof. Dr.-Ing. Stefan Jablonski 2. Gutachter: Prof. Dr. Jorge Cardoso Tag der Einreichung: 28 July 2011 Tag des Kolloquiums: 19 Sep 2011 TABLE OF CONTENTS [i] LIST OF FIGURES ………………………………………………………… [iii] LIST OF TABLES …………….… [v] DEDICATION ………………………………………………………….… [vii] ACKNOWLEDGEMENT ……….… [ix] ABSTRACT ………………………………………………………….… ZUSAMMENFASSUNG ………… [xi] 1Chapter 1: Introduction ............................................................................................... 1 1.1 Motivation ................................................. 3 1.1.1 Workflow Resource Management ............................................ 4 1.1.2 Human Resource Management ................ 5 1.2 Workflow Management ............................................................................................ 9 1.3 Workflow Resource Management .......................................................................... 10 1.3.1 Organizational Model ............................. 11 1.3.2 Assignment Policy ..........................................................................