Thurrock Council - Integrated Transport Audit 2004

Inspection report August 2004 Integrated Transport Thurrock Borough Council p 2 Thurrock Borough Council - Integrated Transport Contents Summary 3 Scoring the service 4 Recommendations 6 Report 7 Context 7 The locality 7 The council 7 National Transport Policy 8 The council’s best value review 8 How good is the service? 10 Are the aims clear and challenging? 10 Does the service meet these aims? 12 How does the performance compare? 18 Summary 19 What are the prospects for improvement to the service? 21 Ownership of problems and willingness to change? 21 A sustained focus on what matters? 22 The capacity and systems to deliver performance and improvement? 23 Summary 24 Appendices 25 Documents reviewed 25 Reality checks undertaken 25 List of people interviewed 25 Thurrock Borough Council - Integrated Transport p 3 Summary 1 Thurrock Borough Council is a unitary authority, East of London, on the north bank of the River Thames. The total population is 143,212 of which 4.7 per cent are from minority ethnic communities. Much of its traditional industry has been concentrated along the 30 kilometres of river frontage incorporating Tilbury, Grays and Purfleet. By contrast, 60 per cent of the borough lies within the green belt. 2 The conservatives have recently gained overall control of the council with 28 of the 49 seats. 3 Integrated transport services, which lies with the community services directorate, covers a range of ...