The Central Utility Billing Review forms part of the Value For Money Audit Plan 2007 08

PUBLIC WORKS AND SERVICES CENTRAL UTILITY BILLING REVIEW VALUE FOR MONEY REPORT FINAL V1.O DATE JANUARY 2008 AUDIT REFERENCE: V21 Public Works & Services – Central Utility Billing Review FINAL Report CONTENTS Executive Summary and Overall Audit Opinion . . . . . . 3 1. Introduction . . . . . . . . . . 5 2. Scope and Resourcing . . . . . . . . . 5 3. Findings and Conclusions . . . . . . . . 5 4. Recommendations and Management Action Plan . . . . . . 8 Appendices A. Audit Opinion Definitions . . . . . . . . 10 B. List of Persons Consulted . . . . . . . . 11 Lead Auditor Contact Details Helena Bennett vfm.manager@sainthelena.gov.sh 2110 Garden Hall Castle Gardens Jamestown Saint Helena Audit Service Page 2 of 11 Public Works & Services – Central Utility Billing Review FINAL Report EXECUTIVE SUMMARY The Central Utility Billing Review forms part of the Value For Money Audit Plan 2007/08. The objective of the audit was to determine whether the newly formed Central Utility Billing Section of the Public Works and Services Department (PW&SD) is working as intended and producing the expected benefits of an efficient utilities software package, a cost effective meter reading service, a reduced utilities debtor level and an improved customer services. St Helena Government ...