Office of Audit Services and Management Support

Z Housing Rehabilitation Management Study Exit Conference Dates: July 3 and 25, 2007 Release Date: August 30, 2007 Report No. 07-01M CITY OF ORLANDO OFFICE OF AUDIT SERVICES AND MANAGEMENT SUPPORT Beryl H. Davis Director George McGowan Manager Ion Luchin Management Analyst TABLE OF CONTENTS Memorandum ......................................................................................... 1 Purpose .................................. 2 Background ............................ 2 Executive Summary ............................................................................... 3 Summary of Conclusions and Recommendations .. 6 Glossary ............................................................................................... 10 Review of the Present Situation and Work Documentation ................... 11 Fact Finding and Data Gathering ......................... 15 Analysis of the Core Processes - Workflow Analysis ............................ 21 Review of Project Files ......................................................................... 26 Conclusions and Recommendations .................... 31 Attachment 1 - Conclusions, Recommendations, Client Responses .... 32 Attachment 2 - Proposed Rehab Process Flow Chart .......................... 40 Attachment 3 - Housing Rehab Activity Flow ........................................ 41 Attachment 4 - Housing Rehab Process Flow Diagram .... ...