The e-Business Audit

514 Portside Drive Edgewater NJ 07020 201-941-6226 info@newarttech.com The e-Business Audit Once a company builds its e-Business that e-Business needs to be continually audited. Why do e-Businesses need to be audited? Take a look at table 1. There's a lot of issues - and possible liability - there. From the hacker who changes your website to employees who surf for porn. From customer service agents who provide anything but to e-Commerce sites that take orders for nonexistent tmmerchandise. I like to call this eBusiness Health . Response time/availability Accessibility Ergonomics Logistics Customer service Table 1. A sampling of the components Security (passwords, penetration, of e-Business Health. intrusion) Privacy Navigability Fulfillment Liability Copyright infringement Employee, illegal usage, porn Search engine coverage This paper will provide an annotated checklist approach to auditing your e-Business. ©2004. Jessica Keyes. Page 1 Organizing Your e-Business Audit While it is recommended that you hire an external consulting firm to perform this critical effort your EDP audit department , with adequate training, would be a sufficient alternative. The reason why I much prefer an external auditor is that a "neutral, third party" is usually more objective since they are not stakeholders nor are they friendly with stakeholders. There's nothing like an unbiased opinion. At a minimum the auditor should ...