Report to the Audit Committee on 25 June 2009 on the Service Interruption resulting from ICT disruption

Manchester City Council Item 12 Audit Committee 25 June 2009 Manchester City Council Report for Resolution Report To: Resources and Government Overview and Scrutiny Committee – 18 June 2009 Subject: Service interruption resulting from ICT disruption in February 2009. Report of: Geoff Little, Deputy Chief Executive (Performance) Elaine Bowker, Director, Manchester Improvement Programme Summary In Dec 08 a virus known as ‘Mario Forever’ was found to exist on MCC networks and PCs followed in early January 2009 by a more serious virus known as ‘Conficker’ or ‘Downadump’ or ‘Kido’ being detected. The incident was managed within the Corporate Business Continuity Framework. The incident was effectively managed and there were no significant failures in the provision of services to the public. The response to the incident has been reviewed and lessons learnt have been identified and are now being taken forward. The aim of this report is to provide an overview account of this ICT virus incident and draw out the key recommendations to improve both corporate business continuity and our ICT network in order to enhance Council resilience and thus strengthen the capacity to respond to any further incidents in the future. Recommendations The Committee are asked to note the response to the ICT virus and the recommendations set out to improve future resilience. Wards Affected: All 1Manchester City ...