ProcessModel Basic Tutorial

Jump-Start TutorialForProcessModelwww.blueorange.org.ukProcessModel Jump-Start TutorialThis tutorial provides step-by-step instructions for creating a process model, running the simulation, andviewing the output reports and graphs. It is designed as a ‘learning by doing’ exercise which can befollowed using the software. In this tutorial you will build a model of a familiar business process—a phonesupport desk. You will model the support desk, run the simulation, evaluate the effectiveness of yourmodel, and modify the model to better reflect its operation in the real world. The more accurate model willgive you better information to improve that operation. By working through this tutorial, you will be ableto:• Quickly gain confidence and save time in building models• Design a simple model of a business process—a telephone support desk• Locate techniques in the on-line manual to design more complex models• Incorporate models in your business decisionsTutorial OverviewThe tutorial consists of the following steps:Step 1. Define Process FlowStep 2. Define Resource AssignmentsStep 3. Enter Process InformationStep 4. Simulate your ProcessModelStep 5. View OutputTo create the phone support desk model you will 1) define all objects and activities in the process flow, 2)identify the resources used during the process, and 3) include information about the stages and timing ofthe process as well as the resources that support the process. You will then be ...