Benchmark Final Report - Issue -2

Research Project into Business Uptake, Understanding and Awareness of ICT and Broadband in the South West Ref TEN/03/104 Final Report For the South West Regional Development Agency By Broadband Access Strategies LLP Submitted on: 30th March 2004 Contact Details Rob Moffatt 07887 888830 Rob.Moffatt@basllp.co.uk Office address: Suite 12 Buckfastleigh Business Centre Chapel Street Buckfastleigh Devon TQ110AB Tel/Fax 01364 644110 www.basllp.co.uk Registrations: Companies House OC302856 VAT 784 4891 74 Data Protection Act Telephone Preference Service Memberships: Market Research Society Contents Page 1 Executive Summary ............................................................................................ 4 2 Introduction ......................................................................................................... 6 3 On-line Connectivity 8 4 Broadband ........................................................................................................ 14 5 ICT Skills and Support ...................................................................................... 24 6 ICT Drivers and Economic Impact .................................................................... 34 7 Focus Groups ................................................................................................... 48 8 Tourism and Leisure Sector........................ ...