Audit of Desktop Tools

Auditof Desktop ToolsMay 7, 2001Table of Contents1.0 EXECUTIVE SUMMARY ........................................... 12.0 BACKGROUND .................................................. 23.0 AUDIT APPROACH............................................... 24.0 WEB SURVEY - METHODOLOGY ................................... 25.0 KEY FINDINGS 46.0 RECOMMENDATIONS ........................................... 197.0 APPENDICES .................................................. 211.0 EXECUTIVE SUMMARY• Audit Division (SIV) and Information Management and Technology Bureau (SXD)identified the requirement to survey DFAIT staff to assess how well DFAIT’sstandard electronic tools are supporting users in their jobs and the overall levelof user satisfaction• Data was collected through the use of a web survey (representative sample of644 completed questionnaires) and interviews with staff located at bothHeadquarters and Missions• Most DFAIT employees use and are satisfied with the standard softwareprogram suite. The most commonly used programs (Outlook Mail, WordPerfect,Netscape, Jetform, Quick View Plus, Outlook Calendar) are used department-wide• DFAIT supported (standard) software programs were used for their accessibility,ease of use and functionality. Where staff do not use standard software, theprimary reason is that they do not need it for their job• At least four out of ten (43%) of DFAIT staff use non-standard applications,primarily for ...