Thurrock Council - Audit Commission's CPA scorecard 2005

Comprehensive Performance Assessment 2005 Thurrock Council 2005 scorecard Comprehensive Performance Assessment (CPA) Overall performance for this council This is a council that is improving well and demonstrating a 2 star overall performance. We reached this overall rating by looking at: 1. How Thurrock Council's main services perform – service performance 2. How Thurrock Council uses its resources – use of resources 3. How Thurrock Council is run – council ability What progress has Thurrock Council made in the last year? Thurrock is making good progress against priorities and improving the quality of life for local people. It improved its community leadership role and established some key partnerships, including the strategic support services with the Customer Contact Services, which has improved telephone access. The Council has made significant improvements in priority areas. Children and Adult Services are judged as serving most people well, with excellent capacity for improvement. In community safety, more people now feel safe after dark. Satisfaction with cleanliness improved following investment for additional staff. Whilst some service performance is improving; there is below average satisfaction overall. More than half of performance targets were missed but of these 37 per cent did improve. Overall service performance indicators show mixed quality services; benefits is below average, although improving and pupils are making ...