Recruitment, Classification, and Staffing (PDF), Audit No. 389

RECRUITMENT, CLASSIFICATION, AND STAFFING EXECUTIVE SUMMARY We found that for the most part, the Office of Human Resources’ (OHR) recruitment, staffing, and classification procedures were efficient and effective. Over the last several years, OHR has expanded its recruitment efforts and hired over 1000 new staff as the Commission’s budget increased. To further enhance its procedures, OHR recently implemented a human resources staffing and classification service, Avue Digital Services (ADS), to automate the staffing and classification process. The use of Avue can be improved by providing additional training to OHR staff and Commission managers, and by updating position descriptions in the ADS system. We are also recommending improved procedures for terminating management level access for separating employees. SCOPE AND OBJECTIVES Our objective was to determine whether the Office of Human Resource’s recruitment, classification, and staffing procedures were effective and efficient. We also reviewed whether the implementation of the Avue automated service needed to be improved. Our audit steps included tests of ADS’s access controls, review of relevant documentation, interviews with OHR staff and the ADS contractor, and a survey of Commission staff with management level access to the ADS system. Our audit was performed in accordance with generally accepted government auditing standards between January 2005 and May 2005. 2BACKGROUND RECRUITMENT ...