Audit of Internal Communications at TSB Final Report April 2004

Audit of Internal Communications at TSB Final Report April 2004Our report:! Examines the current state of internal communications at the TSB! Assesses the efficiency and effectiveness of TSB internal communications activities! Identifies TSB best practices ! Examines practices in 3 other agencies! Identifies opportunities for improvement and makes recommendations2Methodology! To conduct this audit, we:! reviewed key TSB documents! interviewed 18 TSB employees, including executives, the Manager of Communications, and 8 front-line employees! discussed internal communications with the Public Service Employee Survey Follow-Up Committee! examined internal communications practices in 3 agencies:! Canadian Transportation Agency! Canadian Human Rights Commission! Competition Bureau3The current state of internal communicationsCurrent state of internal communications! Internal communications is challenging at TSB:! modal silos ! headquarters and regional offices! investigators and non-investigators! TSB recognizes this challenge:! Business Plan identified internal communications as priority! Public Service Employee Survey Follow-Up Committee is tracking progress! Major agenda item during Managers Conference! Selected for study by Audit Committee! These initiatives have set expectations for improvements in internal communications5Current state (continued):! TSB 2003-2004 Business Plan identified these initiatives to improve internal ...