Audit of DFAIT Connectivity to the Internet (March 2004)

FINAL REPORTAUDIT OF DFAIT CONNECTIVITY TO THE INTERNETMarch 29, 2004Departments of Foreign Affairs and International TradeOffice of the Inspector GeneralAudit Division (SIV)Audit of DFAIT Connectivity to the InternetTABLE OF CONTENTSE X E C U TIV E S U M M A R Y ...................................................... 1Background ...........................................................1K ey Findings.......................................................... 1OBJECTIVES AND SCOPE ...................................................3PHASES...................................................................4R isk R anking 4Field Wor k............................................................ 5Benchmarking and Best Practices .........................................6D E TA ILE D FIN D IN G S ........................................................ 71. Cost Recognition and Reporting71.1 Total C ost of O w ner ship ..................................... 71.2 Cost/Benefit Monitoring102. Privacy Act .........................................................123. U ser Tr aining 14APPENDICESA. Focus Group Results ....................................................16B. Participants ............................................................17C. Risk Ranking Participants ................................................18D. Glossary ...............................................................19Audit of DFAIT Connectivity to the ...