Étude Vidéotron

Voice over Internet Protocol (VoIP): A UniqueOpportunity for Genuine Competition in LocalTelephone ServiceA study of conditions for successful introduction of VoIP inCanadaPrepared for VidéotronByYves Rabeau, PhDProfessorDepartment of Business StrategySchool of ManagementUniversité du Québec à MontréalMay 20051Executive SummaryThe introduction of competition in the telecommunications market, combined with thedigital revolution and the advent of the Internet, has led to the arrival of new players inthe marketplace, lower prices for various services, and a proliferation of new services.Consumers have been the big winners in the sometimes turbulent changes in themarketplace. Now a new innovative technology, voice over Internet Protocol (VoIP), issweeping the industry. In 2004, new players offering VoIP services appeared and theestablished industry players responded with their own offerings. As this is a new service which is disrupting the existing market equilibrium, the CRTC,as the industry regulator, took an interest in the matter and put forward proposalsconcerning the marketing of VoIP services. It also held hearings in which stakeholdersexplained their points of view on the matter. Finally, on May 12, 2005, the CRTC issuedTelecom Decision CRTC 2005-28, ‘Regulatory framework for voice communicationservices using Internet Protocol’, in which the Commission upheld its preliminary viewsand affirmed its intention to regulate the VoIP services ...