NO-AR-08-011 - Follow-up Review of Implemenation of Significant Audit Recommendations Impacting Mail

September 29, 2008 DAVID E. WILLIAMS, JR. MANAGER, PROCESSING OPERATIONS SUBJECT: Audit Report – Follow-up Review of Implementation of Significant Audit Recommendations Impacting Mail Processing Efficiency (Report Number NO-AR-08-011) This report presents the results of our audit of the U.S. Postal Service’s progress in implementing significant audit recommendations impacting mail processing efficiency (Project Number 08XG033NO000). Our objectives were to determine the progress made by the Postal Service in implementing significant U.S. Postal Service Office of Inspector General (OIG) audit recommendations affecting mail processing efficiency, and in assessing the productivity and service impact of actions taken on those recommendations. This audit was self-initiated and addresses operational risks. Click here to go to Appendix A for additional information about this audit. Conclusion The Postal Service achieved significant results in addressing OIG recommendations to improve mail processing efficiency through workhour reductions. From March 1, 2004, through September 30, 2007, the Postal Service reduced workhours by more than 1.6 million, or approximately 61 percent of the 2.7 million workhour reductions recommended at the 11 facilities reviewed. Service scores have remained consistently high, and productivity has improved in those facilities. In addition, the Postal Service achieved the workhour reductions through attrition, ...