Department of Reveue-Audit Division

STATE OF ARIZONA Department of Revenue Office of the Director (602) 716-6090 Janet Napolitano Governor Gale Garriott Director August 19, 2005 Debbie Davenport, Auditor General Office of the Auditor General th2910 North 44 St. Suite 410 Phoenix, Arizona 85018 Dear Mrs. Davenport: The Department of Revenue (Department) has reviewed the August 10, 2005 Audit Division’s report of the performance audit and sunset review. The Department commends and thanks your staff for their understanding and professionalism throughout this performance audit process. The following comments are provided as the Department’s response to the findings and recommendations. Finding 1 – Division needs to take additional steps to better manage its limited resources Recommendation 1 – To ensure its resource allocation decisions are based on complete and accurate information, the Division should ensure staff is trained on: a) what data must be entered into ESKORT b) how to enter the data, and c) the importance of ensuring the data is complete. The finding of the Auditor General is agreed to and the audit recommendation will be implemented. As the ESKORT system is implemented, extensive training is being designed to ensure that all users of the system will be properly trained in a timely manner regarding the various systems. The ESKORT procedure manuals and class handouts are being designed to be very user-friendly to meet all levels of ...