C1072007 Etude CRM 2007 V2

C O N C U R R E N C E F r e n c h C R M M a r k e t F o r e c a s t a n d A n a l y s i s 2 0 0 7 - 2 0 1 1 Anne-Marie Abisségué Yasmina Benjelloun Filing Information: Juillet 2007, IDC #FR 229 Market Analysis IDI C F rraannccee : : 112244, , B uurreeaauuxx de lala CCoolllilnie,, 92213 Sainitt--CClolouudd Cedexx, ,F rraannccee. . T Téélélépphhoonnee : : 33.1.1..55..39.6.611.0.000 F aaxx : :3 33.1.1.5.55.3.399.6.611.0.011 S O M M A I R E P In This Study 1 Methodology ............................................................................................................................................. 1 Forecast Information Sources............................................................................................................ 1 The Forecasting Process............................................................................................................ 1 Company-Level Data Collection ................................................................................................. 1 Important Notes.......................................................................................................................... 1 Exchanges Rates ................................................................................................................. ...