@YourService Tutorial - Members Claims - uhc logos

@ YourService Tutorial – Members & Claims Your online provider center for HPN/SHL member plan information. Table of Contents Topic Page Logging on 1-4 Member Search 5-6 Eligibility/Benefits 7-8 Claims Search 9 ClaHistory 10 Printer/Monitor Set-up Guidelines 11-12 Helpful Hints Additional Information 13 1Logging on Accessing @YourService is as simple as 1,2,3: 1. Start up your web browser. Note: @Your Service works with version 4.0 or later of either Microsoft Internet Explorer or Netscape Navigator. 2. Enter the following URLs (web site address) for HPN www.healthplanofnevada.com for SHL www.sierrahealth.com This will take you to HPN’s home page. Be sure to bookmark this site for easy access in the future. Note: if accessing SHL’s home page the screen will indicate Sierra Health & Life Note: To bookmark, select Favorites then select Add. 3. To access @Your Service move your cursor over the words HPN @YourService located on the left side of the screen. Note: If logging onto the SHL web site, the display will indicate SHL @YourService. 2 The @YourService application will now begin in a new window The left side of the screen has the Log in dialog boxes and the right side contains a disclaimer. Enter the username and password that have been provided in the appropriate fields. Note: Using ...