Subscription Form Benchmark Club 2010 PROMO M [Compatibility Mode]

BBENCCHMAARK CLUB 20010Triadd Servvices IInc.Presentation of the program thfor our 10 editionBENCHMARK CLUB 2010Benchmarking creates an added value by:• Measuring operational indicators relating to CCC management. • Identifying critical performance discrepancies.• Comparing results with other members of the industry.• Targeting the innovative ideas used by other enterprises.• Defining the decisions that lead to the best practices.Why participate to such studies?• To follow the evolution of the industry and its market. • To identify the best practices and keep an edge in a competitive environment. • To exchange with colleagues in the industry of customer contact centres. • To benefit from expert analyses in the field.• To reach your long term objectives.2BENCHMARK CLUB 2010What distinguishes Triad Services’ studies?• Confidentiality of data from participants and the attribution of a PIN (Personal Identification Number). • On-line questionnaires.• Industry landscape of Quebec and Canada.• Reference points with other external studies.• Improvement paths.• Breeaakfast meeeettings to eexxcchange oonn the resullttss of the sttuudies.Exclusive services offered to Club members *:• Access to all of our executive summaries from 2006 to 2009.• Access to study reports from 2006 to2008• 4 participations to our breakfast meeting free of charge• Press clips on subjects concerning CCCs. • Access to other studies or research reports on CCCs. • ...