How to Conduct a Self-Audit

Michigan Associationof Insurance Agents MAIA/IIABAProfessional Liability Agency Self-Audit KitBecause what you don’t know can hurt youTable of Contents How to Conduct a Self Audit…………………………………………………… 1 Cancellation & Non-Renewal Self-Audit……………………………………… 2 Certificates Self-Audit………………………………………………………...... 3 Claims Self-Audit……………………………………………………………….. 4 Marketing & Selling Self-Audit………………………………………………… 5-6 New Business Self-Audit………………………………………………………. 7-8 Policy Audit Self-Audit………………………………………………………….. 9 Policy Changes Self-Audit……………………………………………………… 10 Renewal Self-Audit……………………………………………………………… 11 Surplus Lines & Non-Standard Markets Self Audit………………….………. 12 Technology Self-Audit………………………………………………………….. 13-14 Copyright © 2001 Independent Insurance Agents of America How to Conduct a Self-Audit One of the most valuable E&O loss prevention tools an agency has is the self-audit. Attached are forms to help you establish a self-audit procedure. These forms should assist you in performing regular quality control reviews of your internal agency operations. In addition, use of the self-audit forms will allow you to focus your efforts on those areas most in need of improvement. A regular review of agency policies and procedures will also demonstrate to your E&O carrier that you are serious about loss prevention. The most important thing to remember when conducting a self-audit is to be ...