Audit report - bus refurbishing-Draft 18Mar081

Office of the Auditor General/Bureau du vérificateur général AUDIT OF BUS REFURBISHING AND WARRANTY PROGRAMS 2007 CHAPTER 23 VÉRIFICATION DES PROGRAMMES DE REMISE A NEUF ET DE GARANTIE DES AUTOBUS 2007 Chapitre 23 Chapter 23: Audit of Bus Refurbishing and Warranty Programs Table of Contents 1 INTRODUCTION ................................................................................................................1 2 BACKGROUND ...................................................................................................................1 3 SCOPE AND OBJECTIVES OF THE AUDIT.................................................................1 4 AUDIT CRITERIA AND APPROACH ............................................................................1 5 DETAILED OBSERVATIONS, FINDINGS AND RECOMMENDATIONS...........2 5.1 Bus Manufacturers Warranty Programs................................................................... 2 5.2 Bus Refurbishing Contracts ....................................................................................... 7 5.3 New Bus Acquisitions................................................................................................. 8 6 CONCLUSION......................................................................................................................8 7 ACKNOWLEDGEMENT....................................................................................................9 Table des ...