LEVERAGING SUPPLIERS RELATIONS

Ecole: ESC TOULOUSE
Entreprise: aucune
Niveau: BAC + 6
CONTENTS
General Introduction: Supply Chain Management
􀂃 Main Aspects and Characteristics of the Supply Chain
• Material Flow
• Information Flow
• Buyer-Sellers Relations
􀂃 The Organization Goals Definition
• Supply Chain Planning
• Supply Chain Execution
• Strategic Procurement
Part I: Supplier Relationship Management, the extension of Supply Chain
Management
1. The SRM concept
1.1 The Technical enablers
1.2 Customer service and support: SRM support functionalities
1.3 SRM and Purchase
1.4 SRM and Marketing
1.5 Conclusion
2. Concrete Example: Boeing and the evolution of the supplier role
2.1 Boeings transformation into a large parts and systems integrator
2.2 The 787 Dreamline program: the elevation of suppliers status from provides to partners
2.3 The new supplier model: linking the supply chain
Part II: E-commerce exchanges
1. The three e-exchange models
1.1 Public e-marketplaces
1.2 Industry-sponsored marketplaces or consortia
1.3 Private exchanges
2. Industry-sponsored marketplace infrastructure
2.1 Capital investment
2.2 Participant volume
2.3 Industry- sponsored marketplace functionnalities
3. Private exchanges structure and functionalities
3.1 Private exchanges structure
3.2 Private exchange functionality
3.3 Private exchange value creation: the Daimler Chrysler supply chain network example
4. Choosing between Industry sponsored marketplace and private exchange
4.1 Sustainability of Industry-sponsored marketplaces and private exchanges
4.2 Identification of the processes to be adressed
4.3 Value metrics to be adressed
4.4 Comparison between the development and management costs
4.5 The best practices:
• Change process: the compulsory partnership
• A solid business model
• Adding value beyond the tools
• Customer service
• Focusing on the value proposition
• Review of the internal processes
5. Concrete example: the aerospace exchanges solutions
5.1 Exostar, the BAE Systems, Boeing, Lockheed Martin and Raytheon emarketplace
5.2 MyAicraft.com
5.3 Exostar and Myaircraft potential risks
5.4 The GE Aircraft Engines position toward Exostar
Part III Quality and e-commerce, control and enhancement of the supplier
performances
1. Why quality is such a crucial stake?
1.1 The certification process: a quality communication mean
1.2 The ISO norms in the industry
1.3 Implementation of ISO 9001:2000
1.4 Certification, a prerequisite for B2B e-commerce
• Conformity assessment and assurance in e-commerce
• ISO 9000 certification and Internet e-commerce
• Ensuring online security and authencity
2. The aerospace quality strategy
2.1 The AS9000 standard
2.2 AS9100: the first international quality systems aerospace standard
2.3 Industry managed processes: demonstration of the supplier compliance
2.4 The Quality System Audits: the aerospace industry control other party processes
2.5 The Oasis database: a new aerospace procurement tool?