ORGANIZATION AL COMMUNICATION

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114 ORGANIZATIONAL COMMUNICATION They'll negotiate; they're corporate. Johnny in Johnny Mnemonic This chapter looks at interpersonal and group communication, especially as they relate to professional settings. Interpersonal communication refers to one-on-one or small group interactions. Research generally suggests that this type of communication is influential in changing opinions, dealing with resistance and apathy to issues, and generally maintaining harmony in social situations – more so than its opposite, mass communication.

• cultural values
• subordinates
• cooperative orientation
• globe model
• scoring cultures
• roles
• team
• group
• problem
• individual