Quality Audit Newsletter of the Rochester Section 0204 Volume 41 Issue 5 January 2004 Next dinner meeting The Empire State Advantage Program January 21, 2004 The Empire State Advantage (ESA) Excellence at Work program provides New York State organizations an opportunity to receive assessments, Program: Customer Satisfaction mentoring, and training in management systems and processes. The Measurement System program is based on the ESA Model for Excellence. This model is Details on page 4 customized in detail for each sector: business, education, government, health care, and not-for-profit. The overall model follows: Lead the Employment organization > Create and deliver value > Achieve results and improve. Employers please send notices of job openings to our Placement chair, Mary Tyler, mary.c.tyler@delphi.com. Members, please ask Mary to forward the notices to you. Find additional Job Resources on www.asqrs.org. Volunteer opportunitiesTo volunteer to serve on a committee, contact Volunteer chair Kathy Bannon, 585-453-4629, kbannon2@ocdus.jnj.com. Education and Organizations in all sectors are invited to participate. Once enrolled, networking participating organizations work with a team of expert ESA Advisors selected to match each participating organization. The Advisors help Educational events and meetings in customize the ESA program for each participant, and create a written Rochester and outside the area are work plan. The Advisors also ...