Session étude déc 2003 E révisée

Programme 09.00 - 09.30: WELCOME OF PARTICIPANTS 09.30 - 10.00: OPENING OF THE CONFERENCE • Opening speech: Mr Guy De Vel, Director General of legal affairs (Council of Europe) Mr Mark Camley, Director Supreme Court Circuit (United Kingdom) ST10.00 – 11.15: 1 PART–: THE FUNCTIONING OF THE JUSTICE SYSTEM FROM THE POINT OF VIEW OF USERS : WHAT WORKS ? WHAT DOES NOT WORK ? stChair of the 1 Part: Mr Eberhard Desch, Chairman of the CEPEJ Understanding what users of justice want and need - results of surveys carried out with court users - following-up of the surveys • Rapporteur – Mr Richard Woolfson, consultant in management, Lexicon Limited (United Kingdom) • Rapporteur – Mr Philippe Chételat, President of Court, Project BEJUBE (Switzerland) – (user’s survey, with concrete follow-up) 11.15 – 11.30 – Coffee break Providing users with the information they need: - information at the court - modern means of providing information (including internet web sites and email) • Mrs Maria Cruz del Valle Pintos– High Council of Justice (Spain) • Mr John Stacey - Head of Civil Business Branch, Court Service 12.30 – 14.00 - Lunch break ND14.00 – 15.15 - 2 PART –THE ROLE OF COURT USERS IN THE OPERATION OF THE JUSTICE SYSTEM ndChair of the 2 Part : André Potocki, Deputy Chairman of the CEPEJ General Introduction – the challenges of the implication of the users in the justice system by Mr Antoine Garapon, judge, Secretary ...