UK's Best and Worst Online Retailers Named in ForeSee Christmas 2012 Customer Satisfaction Index

UK's Best and Worst Online Retailers Named in ForeSee Christmas 2012 Customer Satisfaction Index PR Newswire LONDON, Dec. 19, 2012 - Index Dominated by Amazon; John Lewis Leads U.K.-based e-retailers - Debenhams, DIY.com, and ASDA Direct See Largest Gains; ryanair Registers Biggest Drop and Lowest Score LONDON, Dec. 19, 2012 /PRNewswire/ -- ForeSee, the global leader in customer experience analytics, have announced today the findings of its annual Christmas customer satisfaction Index across the UK's top 40 online retail websites. ForeSee ForeSee The findings in the ForeSee Online Retail Satisfaction Index: UK Christmas Edition indicate a slight increase in aggregate satisfaction from Christmas 2011 to Christmas 2012: from 73 to 74 on the study's 100-point scale. This is the fourth year running that the Index has unveiled an increase of just one point per year on aggregate. However, a one- point change still means a great deal in terms of revenue when it represents a change for a large group of retailers. This is the sixth year that ForeSee has conducted an analysis of the Christmas shopping experience that customers are having with the UK's top 40 online retailers. This revealing data, the result of almost 10,000 customer surveys collected during the prime Christmas shopping time (in November and December), affords year-on-year comparisons of not only aggregate e-retail satisfaction, but also of satisfaction with individual retailers.