Teleperformance's Pioneering VBC Service Enhances Customer Value for Clients

Teleperformance's Pioneering VBC Service Enhances Customer Value for Clients PR Newswire MOUNTAIN VIEW, California, Dec. 4, 2012 -- The company provides clients and prospects with real-time virtual tours of multiple sites MOUNTAIN VIEW, California, Dec. 4, 2012 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the 2012 North American Frost & Sullivan Customer Value Enhancement Award. The Teleperformance Group operates 250 contact centers in 49 countries. This includes 98,000 computerized workstations with more than 130,000 employees. The company manages customer interactions in more than 66 languages and dialects on behalf of over 700 major international clients. Teleperformance has added a new dimension of innovation, quality and customer value enhancement to its hefty portfolio of services, with the construction and deployment its groundbreaking Virtual Briefing Center (VBC). The primary driver for the VBC project was to meet the multiple challenges imposed on clients with corporate travel restrictions. Located in a secure facility in a major U.S. city, the VBC provides clients with access to a number of Teleperformance delivery centers.