Sword Ciboodle and CCA Research Call for Participants in Survey on the Smart Service Strategies of the Future Contact Centre

Sword Ciboodle and CCA Research Call for Participants in Survey on the Smart Service Strategies of the Future Contact Centre PR Newswire GLASGOW, Scotland, June 12, 2012 - Study Aims to Capture the Trends, Services, Roles and Business Operations of the Next Generation of Customer Contact Centres GLASGOW, Scotland, June 12, 2012 /PRNewswire/ -- Sword Ciboodle, a global provider of customer engagement solutions, and CCA, the leading independent authority on customer contact strategies and operations, today announced an open invitation for participation in their joint research project that focuses on "Smart Service in the Contact Centre," a study that will help organizations understand what is driving customer contact strategies and initiatives that are making service smarter and more effective -- ranging from decision making, to investments, to future plans. You can participate in the survey by visiting svy.mk/N3HUcA.