Serials Solutions Delivers New Contextual Research Assistance in the Summon Discovery Service

Serials Solutions Delivers New Contextual Research Assistance in the Summon Discovery Service PR Newswire SEATTLE, Nov. 1, 2012 -- Summon® Suggestions brings together librarian expertise, community collaboration and global usage data to enhance the discovery experience SEATTLE, Nov. 1, 2012 /PRNewswire/ -- Serials Solutions®, a ProQuest® business has launched Summon® Suggestions, a suite of features designed to enrich the Summon discovery service with automated and contextual research assistance that will lead users to better research outcomes. These features bring together a unique blend of librarian knowledge, community collaboration and global usage data to optimize the user experience and provide unprecedented research guidance at the point of need. Serials Solutions® With Summon Suggestions, librarians can directly influence and improve the overall user experience through localized recommendations, automated search guidance and live reference help integrated seamlessly in the Summon discovery environment. Automated topical refinement suggestions embedded in the search results provide users with options to intelligently expand queries to improve results. "Our true Software as a Service model enables us to offer libraries unprecedented levels of local customization and librarian engagement via easy-to-use administrative tools that don't require complex local programming skills," said John Law, vice president discovery services, Serials Solutions.