Pet Insurance Goes the Extra Mile

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Pet Insurance Goes the Extra Mile PR Newswire YORK, England, November 7, 2012 YORK, England, November 7, 2012 /PRNewswire/ -- At pet-insurance.co.uk we understand that dogs and cats are very much part of family life and value the importance of protecting your pets against the unexpected.

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Publié par	E-and-L
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Langue	English

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Pet Insurance Goes the Extra Mile

PR Newswire

YORK, England, November 7, 2012

YORK, England, November 7, 2012 /PRNewswire/ --

At pet-insurance.co.uk we understand that dogs and cats are very much part of family life and value the importance of protecting your pets against the unexpected.

Pet insurance can protect against any unforeseen costs that may arise and with the cost of vets fees continuing to rise insurance is well worth taking into consideration. Our site has always been dedicated to providing comprehensive dog and cat insurance at an affordable price to ensure we offer the best pet insurance deal possible to our customers. We do this by carrying out regular pet insurance reviews against other pet insurance companies to ensure or rates and cover remain competitive.

When you compare pet insurance plans it can be difficult with so many companies now offering different cover and benefit levels. We have therefore tried to keep our insurance as simple as possible.

When visiting our site, you can get an instant quotation for your dog or cat, a multi pet quote and instant cover. You will benefit from an online premium discount of 25% plus a further 10% per additional dog or cat insured. As well as providing quality insurance for pets with up to £4,000 vet's fees cover and a choice of plans, our site also offers useful information on caring for your pets as well as the latest pet related news.

We go the extra mile...

You will note that like most of the best pet insurance companies, our underwriters are regulated by the FSA and as such adhere to strict complaints procedures to ensure that all of our customers are treated fairly.

It's important to note that when reading pet insurance reviews that consideration be given to the many reasons complaints are received and how much they can vary. For example, sometimes due to the nature of pet-insurance claims information is required from both the client and the attending veterinary surgeon. This can ultimately lead to delay of the claim being worked on as the information is essential to assess and then process the claim. We aim to preserve an amicable relationship between ourselves, our client's and vets. To this end we continually update and respond to any client queries to ensure that we are doing all we can in what can be a very difficult time. However on occasion if we have failed to meet the client's expectations we may for example and as a gesture of goodwill refund the claim excess or cover any additional charges to compensate for any inconvenience caused.

It is of utmost importance to make sure all of our clients are dealt with fairly and in a courteous manner regardless of the nature of the complaint and our dedicated complaints handlers are always at hand should any of our customers feel dissatisfied with our services or products.

We receive an increasing number of positive feedback from our customers with regards to our general customer service and claims handling, which we feel is a true testament to the service we offer. However we cant always expect to get the best pet insurance reviews and it is for this reason that we work even harder to try and ensure that our products and services meet our clients expectations.

Notes for Editors:

Our company logo is available upon request
Pet-insurance.co.uk is underwritten by Equine & Livestock Insurance Co. Ltd. (registered in England and Wales no. 2949400) which is authorised and regulated by the Financial Services Authority no. 202748. Registered address: Thorpe Underwood Hall, York

Contact:
Name: Dora Kolacsek
Telephone: +44(0)1423-333419
Email address: dkolacsek@eandl.co.uk