LivePerson Launches Powerful Text Analytics Solution, LP Insights, to Deliver Actionable Intelligence

LivePerson Launches Powerful Text Analytics Solution, LP Insights, to Deliver Actionable Intelligence PR Newswire NEW YORK, July 17, 2012 - Petco discovers critical customer experience trends with LP Insights in pilot programme NEW YORK, July 17, 2012 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time engagement solutions that increase conversions and improve the customer experience, today announced the launch of LP Insights -- a powerful text analytics solution that transforms "voice of customer" data and content into actionable insights. LP Insights monitors, measures, and makes sense of customers' words, behaviour, reasons for contact, buying patterns and sentiments, delivering turn-key intelligence to any desktop. LP Insights can analyse chat transcript data as well as data from other channels -- e.g. survey results, web analytics, emails, call transcripts, social media -- to deliver actionable insights that empower a wide range of management initiatives across an enterprise. Several leading brands are already seeing the value gained from implementing LP Insights in a pilot programme. Petco Animal Supplies, a leading pet specialty retailer, deployed LP Insights to aggregate and analyse data from multiple customer touch points and gain a comprehensive understanding of customer sentiment across the online and in-store experience. "At Petco, we're deeply committed to delivering the best service to our customers both online and in-store.