Latin American Contact Centers Begin Making Room for Hosted and Cloud Solutions, Finds Frost & Sullivan

Latin American Contact Centers BeginLatin American Contact Centers Begin Making Room for Hosted and Cloud Solutions, Finds Frost & Sullivan PR Newswire SAO PAULO, March 17, 2014 - Raising customer awareness on cloud migration strategies and ability to offer diverse implementation options vital for growth Although the Latin American hosted and cloud solutions market for contact centers is still in its nascent phase, the market is picking up pace as early adopters emerge. The deployment of a mix of on-premises and off-site tools is paving the way for hosted and cloud models to gain acceptance in the region, especially in Chile, Peru, Argentina, Mexico and Brazil. New analysis from Frost & Sullivan, Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America, finds that large enterprises prefer the dedicated cloud model because it delivers essential security and reliability. On the other hand, small and mid-sized businesses are drawn to the multi-tenant cloud model, which offers advanced technology at a low cost. While there are few out-and-out replacements of premises-based systems, the potential growth curve for hosted solutions will become steeper as some existing premises infrastructure is nearing the end of its product life cycle.