J.D. Power and Associates and What Car? Report: Frequency of Service Visits Rises as UK Aftermarket/Independent Service Centres Gain Market Share from Authorised Dealer Service Centres

J.D. Power and Associates and What Car? Report: Frequency of Service Visits Rises as UK Aftermarket/Independent Service Centres Gain Market Share from Authorised Dealer Service Centres PR Newswire LONDON, May 30, 2012 - Jaguar Ranks Highest in Vehicle Owner Satisfaction in the United Kingdom, Led by the Jaguar XF LONDON, May 30, 2012 /PRNewswire/ -- Despite a decline in annual new-vehicle sales, the average number of times vehicle owners visit authorised dealer service centres or aftermarket/independent service centres has increased to 3.1 this year, compared with 2.4 visits during the past two years, according to the J.D. Power and Associates/What Car? 2012 UK Vehicle Ownership Satisfaction Study(SM) (VOSS) released today.The study finds that aftermarket/independent service centres have increased their share of average total vehicle service events to 39 percent in 2012, up 6 percentage points from 2011. Authorised dealer service centres' share of average total vehicle service events has decreased to 61 percent in 2012, down from 67 percent in 2011. "Aftermarket/independent service centres are gaining market share from authorised service centres, as they have ramped up their efforts to expand or improve services and have added facilities," said Marcus Behrendt, head of European operations for J.D. Power and Associates.