Is the Financial Ombudsman Really Impartial?

Is the Financial Ombudsman Really Impartial? PR Newswire GLASGOW, Scotland, October 12, 2012 GLASGOW, Scotland, October 12, 2012 /PRNewswire/ -- We are all aware that the Financial Ombudsman is supposed to be an impartial service for both consumers and the Financial Services industry but is this really the case or has the current economic climate started to affect its judgement? We will look closely at some of the issues consumers are experiencing with their cases and how the Financial Ombudsman has recruited staff in the past and let you decide if the service it provides is impartial or not. The complaints that the Financial Ombudsman deals with include P P I c l a i m s, mortgage claims, pension and investment claims. We will look at these areas in more detail later in the article. Do you think if someone reviewing your case once worked or still worked in the Financial Services industry, they would treat your case impartially? Our opinion on this matter is "No" and we firmly believe that this is a major issue for the public when getting their cases assessed. We will now look at some cases that have not been upheld by the Ombudsman and you can then decide if the decision has been impartial or not. One thing we will highlight on this subject is that client cases we have submitted and had rejected by the Financial Ombudsman have not been overturned on appeal, which again raises serious questions of impartiality.