Frost & Sullivan Recognizes Echopass for its Continued Leadership in the North American Hosted ACD and Hosted APO Contact Center Marketplace

Frost & Sullivan Recognizes Echopass for its Continued Leadership in the North American Hosted ACD and Hosted APO Contact Center Marketplace PR Newswire MOUNTAIN VIEW, California, Sept. 10, 2012 - Company leverages its vast experience, innovative product suite, customer- centricity and strategic excellence to lead the market MOUNTAIN VIEW, California, Sept. 10, 2012 /PRNewswire/ -- Based on its recent analysis of the hosted automatic call distribution (ACD) and hosted agent performance optimization (APO) markets of the contact center industry, Frost & Sullivan recognizes Echopass Corporation with the 2012 North American Frost & Sullivan Award for Market Share Leadership. For the second consecutive year, Echopass has sustained and expanded its position as the market leader by leveraging their expertise with innovative, complex, and flexible applications to meet exacting performance, reliability, and security requirements. The hosted contact center vendor landscape in North America is competitive with more than 50 solution providers coming from various core competencies. The competitive set of providers include communications service providers, BPOs, best-of-breed, and full-suite hosted contact center providers, OEMs, and systems integrators. Echopass has garnered and accelerated its leading position in this market. One reason behind the success of Echopass is its expertise in large enterprise deployments.