Frost & Sullivan Recognizes Echopass as the 2013 Overall Hosted Contact Center Market Leader in North America

Frost & Sullivan Recognizes Echopass asFrost & Sullivan Recognizes Echopass as the 2013 Overall Hosted Contact Center Market Leader in North America PR Newswire MOUNTAIN VIEW, California, Oct. 29, 2013 - Echopass also receives industry's top market share of both hosted ACD and APO for third consecutive year Based on its recent analysis of the hosted contact center market, Frost & Sullivan recognizes Echopass Corporation with the 2013 North American Market Share Leadership Award. This award represents excellence in capturing the highest market share within the industry and Echopass' leadership position in terms of revenues or units. In gaining the overall market share leadership for the first time, Echopass has secured almost a fifth of the hosted automatic call distribution (ACD) and a quarter of the hosted agent performance optimization (APO) markets. Impressively, this is the third consecutive year that Echopass has attained market leadership in those two key segments of the hosted contact center market. Echopass has achieved this enviable success on the strength of its targeted solution set for the enterprise market and company-wide execution. The company bolstered its winning strategy with the delivery of ongoing customer added value, continuous innovation, ongoing operational reduced total cost of ownership (TCO), and unflagging customer support.