Frost & Sullivan Recognizes Autonomy for Its Innovative and Customer-Centric Solutions in the Contact Center Analytics Market

Frost & Sullivan Recognizes Autonomy for Its Innovative and Customer-Centric Solutions in the Contact Center Analytics Market PR Newswire MOUNTAIN VIEW, California, Dec. 17, 2012 - Autonomy's intuitive offerings in the rapidly growing analytics market give it a strong lead over competition MOUNTAIN VIEW, California, Dec. 17, 2012 /PRNewswire/ -- Based on its recent analysis of the contact center analytics market, Frost & Sullivan recognizes Autonomy, an HP Company, with the 2012 North American Frost & Sullivan Award for Product Differentiation Excellence. Analytics, coupled with quality monitoring (QM), has become a hot product as it enables companies to enhance customer experience and improve retention, which is crucial in today's slow-growth economy. Autonomy's pioneering meaning-based analytics solution and its QM applications provide strong results for customer care organizations and help improve their operations. With a compound annual growth rate (CAGR) of 11.8 percent between 2010 and 2017, the analytics market is growing twice as fast as the overall contact center systems market, which is expected to have a CAGR of 5.9 percent for the same period. In fact, the North American analytics market will more than double in revenues to reach $255 million in 2017 from $118 million in 2010.