Frost & Sullivan Recognizes Agilent Technologies for Its Outstanding Customer Service for Electronic Test and Measurement Customers in Brazil

Frost & Sullivan Recognizes Agilent Technologies for Its Outstanding Customer Service for Electronic Test and Measurement Customers in Brazil PR Newswire MOUNTAIN VIEW, California, Nov. 15, 2012 -- The company has invested heavily in local headcount, service centers, and partnerships to ensure the highest levels of customer satisfaction MOUNTAIN VIEW, California, Nov. 15, 2012 /PRNewswire/ -- Based on its recent research on the electronic test and measurement (T&M) market in Brazil, Frost & Sullivan presents Agilent Technologies with the 2012 Brazilian Frost & Sullivan Award for Customer Service Leadership. Over the last three years, Agilent has implemented significant customer-centric initiatives, allowing it to tremendously enhance its leadership position in the Brazilian electronic T&M market "Brazil is a very attractive market for T&M equipment companies in the short- and long-term. As competition intensifies, consolidating a position in the market will depend on how well local factors are taken into consideration," said Frost & Sullivan Industry Director Jessy Cavazos. "Agilent's longstanding presence in the country – nearly four decades – and the tremendous expertise of its staff, its network of partners and distributors, its local service ability to offer custom service solutions, and its marketing efforts are the key factors that have enabled it to be a customer service leader in the market." Agilent has steadily been increasing its headcount in Brazil.