Frost & Sullivan: Mexican, Central American, Caribbean Contact Center Outsourcers Feed Off Revenues from Domestic Business and Nearshoring

Frost & Sullivan: Mexican, CentralFrost & Sullivan: Mexican, Central American, Caribbean Contact Center Outsourcers Feed Off Revenues from Domestic Business and Nearshoring PR Newswire BUENOS AIRES, Argentina, March 13, 2014 - Market participants are diversifying their service portfolios and distributing traffic to the most competitive locations to boost revenues The contact center outsourcing services market in Mexico, Central America, and the Caribbean experienced significantly higher growth than the Latin American market as a whole in 2013. It will continue to witness strong expansion as Mexican contact center outsourcing service providers generate revenues from domestic business and their Central American and Caribbean counterparts focus on nearshoring to the United States (US). New analysis from Frost & Sullivan, Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets, finds that these markets earned $3.02 billion in 2013 and estimates this to reach $5.07 billion in 2020. While the telecom industry is the main vertical availing contact center outsourcing services in Central America and the Caribbean, banking, financial services, and insurance are the key industries driving the demand in Mexico.