Frost & Sullivan Lauds Teleperformance for its Product Innovation and Visionary Market Positioning with the E-Performance Solution for Social Media

Frost & Sullivan Lauds Teleperformance for its Product Innovation and Visionary Market Positioning with the E-Performance Solution for Social Media PR Newswire MOUNTAIN VIEW, California, June 4, 2012 - Teleperformance is now able to sustain the customer care of its clients at every channel to create insights that will generate real value MOUNTAIN VIEW, California, June 4, 2012 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the 2012 Latin American Frost & Sullivan Competitive Strategy Leadership Award for offering a unique solution that will help the company address one of the most recent and significant challenges it currently faces—how to address customer care through social media. Teleperformance is constantly monitoring its market environment and always strives to offer innovative solutions for clients. In this sense, e-Performance, its new solution for social media, adds an extra communication channel to the company platform. "e-Performance is a pioneer, and thus far, a unique solution in the contact center environment to address social media customer care," says Frost & Sullivan Industry Manager Juan Manuel Gonzalez. "With e-Performance, Teleperformance now has a complete client support platform, unifying speech and giving full support to voice and non-voice channels to generate insights for their clients, helping them with decisions about products, services, and processes.