Frost & Sullivan: Cost Savings and other Business Benefits of Hosted Contact Center Model Resonate with APAC Enterprises

Frost & Sullivan: Cost Savings and other Business Benefits of Hosted Contact Center Model Resonate with APAC Enterprises PR Newswire SINGAPORE, Oct. 2, 2012 - End users increasingly look to leverage the hosted model to gain access to the most innovative and advanced applications in the market SINGAPORE, Oct. 2, 2012 /PRNewswire/ -- The global economic downturn and budget constraints for technology spending have compelled a number of businesses to explore options beyond capital-intensive premise-based solutions that do not require huge capital investments. This mindset paved the way for hosted contact center models to be adopted across all sizes of enterprises in the Asia Pacific markets. New analysis from Frost & Sullivan (http://www.contactcenter.frost.com), Analysis of Asia Pacific Hosted Contact Center Services Market, finds that the market earned revenues of US$181.9 million in 2011 and estimates this to reach US$465.0 million in 2018. While pricing is significant for smaller companies, service providers will have to possess substantial understanding of customers' business objectives to close deals with larger enterprises. Vendors also have to proactively demonstrate return on investment (ROI) for hosted solutions, as most enterprises are reducing technology spending. "Premises-based vendors will have to clearly articulate their cloud migration strategies," said Frost & Sullivan Industry Manager Krishna Baidya.