Frost & Sullivan Award Highlights Teleperformance's Superior Customer Initiatives

Frost & Sullivan Award Highlights Teleperformance's Superior Customer Initiatives PR Newswire LONDON, Dec. 17, 2012 -- Innovation through people, processes, products, and technology enhance customer value LONDON, Dec. 17, 2012 /PRNewswire/ -- Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan recognises Teleperformance with the 2012 EMEA Customer Value Enhancement Award. "Teleperformance has developed innovative tools, processes, and products that enable it to provide more customised, secure, and effective solutions to clients," noted Sathya Subramanian, Senior Research Analyst. "An unswerving focus on high quality customer care services, backed by technology expertise, places the company at the top of service providers in EMEA." Among Teleperformance's unique offerings include the Contact Centre Management System (CCMS), a proprietary contact centre specific Enterprise Resource Planning (ERP) tool designed to handle 'cradle-to-grave' operations in an employee's lifecycle. Other value-enhancing tools include Teleperformance Operational Process and Standards (TOPS) that manages all internal operations in a uniform manner. It provides better quality control as well as a reference framework for all operations, while serving as a 'daily performance monitor for agents'. Baseline Enterprise Standard for Teleperformance (BEST) is a practice developed to ensure consistency and standardisation of programmes operated across all centres.