Frost & Sullivan Applauds Interactive Intelligence's R&D- and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center Solutions Market

Frost & Sullivan Applauds InteractiveFrost & Sullivan Applauds Interactive Intelligence's R&D- and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center Solutions Market PR Newswire MOUNTAIN VIEW, California, Oct. 25, 2013 - The company has developed a feature-rich set of contact center offerings for a large and loyal customer base Based on its recent analysis of the cloud-based contact center solutions market, Frost & Sullivan recognizes Interactive Intelligence with the 2013 North American Frost & Sullivan Award for Company of the Year for Cloud- based Contact Center Solutions. Interactive Intelligence leveraged its early mover advantage to become the market leader with a 54 percent year-over- year cloud revenue growth rate in 2012, much higher than the market growth rate of 13 percent. Importantly, even while its cloud business grew rapidly, it did not lose ground in the premises-based systems market. The standout reason for Interactive Intelligence's success is its increased investment in sales, marketing, operations and R&D, which helped expand its product leadership and market share in the cloud-based market. This multi-year expansion, which included building out cloud infrastructure, paid off in the form of expanded cloud sales and recurring revenue. The company also has a set of highly flexible deployment options.