Benchmark Survey Finds Measurement and Analysis Across the Entire IT Infrastructure Is Key to IT Operational Excellence

Benchmark Survey Finds MeasurementBenchmark Survey Finds Measurement and Analysis Across the Entire IT Infrastructure Is Key to IT Operational Excellence PR Newswire NEW YORK, January 8, 2014 Under-Monitored Cloud Infrastructure at Great Risk of Unplanned Downtime and Service Disruption Continuity Software™, the world's leading provider of service availability risk management solutions, today announced the results of the Continuity Software IT Operations Analytics Benchmark. Based on results collected across a variety of industry verticals - including financial services, healthcare, manufacturing, and retail - the benchmark underscores the importance of operational analytics in meeting IT performance goals. The IT Operations Analytics Benchmark survey's key findings include: • Large organizations are the most common users of analytical tools to monitor and measure IT performance goals. • 57% of the large organizations surveyed use analytical tools to monitor, and measure IT performance goals (versus just 29% of small companies). • Cross-domain operational excellence is mostly measured by uptime. • 89% of the organizations surveyed measure uptime across most or all IT domains; 66% measure performance; 51% measure the number of open issues. • Frequently tracking configuration consistency helps organizations meet their goals.