APAC Hosted Contact Center Market on the Rise: Organisations to Reap Numerous Benefits, Finds Frost & Sullivan

APAC Hosted Contact Center Market onAPAC Hosted Contact Center Market on the Rise: Organisations to Reap Numerous Benefits, Finds Frost & Sullivan PR Newswire SINGAPORE, Nov. 28, 2013 ~ Increasing awareness of the benefits of the hosted model spurs implementation ~ The appeal of the pay-per-use model and the high level of flexibility, scalability and business agility offered by the hosted models is driving the Asia-Pacific contact center market towards double digit growth. The global economic uncertainty has had a positive impact on the growth of this sector with some businesses exploring options beyond premise-based solutions and ones that are low on capital investment. Moreover, the increasing number of vendors and service providers that are actively expanding into the hosted contact center services segment in the region is also aiding market development. New analysis from Frost & Sullivan (http://www.contactcenter.frost.com), Analysis of the Asia-Pacific Hosted Contact Center Market, finds that the market earned revenues of US$220.1 million in 2012 and estimates this to reach US$597.2 million in 2019 at a compound annual growth rate of 15.9 per cent. "While cost reduction continues to be a key objective, the predominant driver is no longer just the financial benefit of moving an expense from capex to opex," said Frost & Sullivan Information and Communication Technologies Research Manager Krishna Baidya.