AGC Networks and NICE Collaborate for Impact 2012 Customer Conference

AGC Networks and NICE Collaborate for Impact 2012 Customer Conference PR Newswire GOA, India, December 4, 2012 GOA, India, December 4, 2012 /PRNewswire/ -- The Key Theme of the Event was 'Impacting the Decisive Moment of Customer Service' AGC Networks, one of the leading players in Solution Integration in India with their technology alliance partner NICE Systems, concluded the NICE-AGC Impact Conference 2012 on November 24, 2012 in Goa. The two-day conference brought together technology leaders of enterprises from across the BFSI and IT/ITes sectors. The NICE-AGC Impact Conference 2012 offered a common platform to AGC Networks and NICE for knowledge sharing, exposure to best practices and relationship building with business leaders and domain specialists. Together, the teams also provided live demonstrations of technologies at the forefront of the industry. The underlying theme of the event was 'Impacting the Decisive Moment of Customer Service'. The sessions covered at the conference were: Owning the Decisive Moment Applications that Drive ROI Anti-Money Laundering & Protecting Against Corporate Fraud An Offer You Can't Refuse Customer Care Goes Mobile Transforming Your Service Center into a Profit Center Driving Operational Efficiency in Your Contact Centre. The two-day conference concluded with a panel discussion where customers shared their experiences related to the hot issue of Big Data.