Adoption of Online CRM, Web CRM and Small Business CRM Soars in One Year Overtaking Traditional In-house Systems for the First Time Ever

Adoption of Online CRM, Web CRM and Small Business CRM Soars in One Year Overtaking Traditional In-house Systems for the First Time Ever PR Newswire LONDON, July 26, 2012 LONDON, July 26, 2012 /PRNewswire/ -- - New research from Really Simple Systems reveals high confidence in online CRM, web CRM and small business CRM systems as over half of those surveyed see better value than in-house equivalents - A recent survey conducted by Really Simple Systems http://www.reallysimplesystems.com/ one of the world's largest online CRM, web CRM and small business CRM vendors, has revealed that adoption of online CRM, web CRM and small business CRM systems has soared over the course of the last year, with online CRM, web CRM and small business CRM solutions now used more widely than traditional in-house solutions. With confidence in cloud solutions increasing substantially, of those surveyed, 56% are using an online CRM, web CRM and small business CRM system, compared to 45% this time last year. Furthermore, only 15% of respondents admitted to still having some reservations on the adoption of online CRM, web CRM and small business CRM; a vast improvement on the 23% in last year's survey. From a sample of 685 respondents, the majority from small and medium-sized organizations with less than 50 employees, over half revealed that they believe online CRM, web CRM and small business CRM solutions offer better value than in-house equivalents (up on last year's 44% to 50.1%).